Cancellation & refunds

We want “free cancellation” to mean exactly that: if an amount is refundable under your booking policy, we return 100% of that refundable amount.

Free-cancellation window

For products marked “Free cancellation up to 24 hours before the visit,” you can cancel before the stated deadline and receive a full refund of refundable booking components.

No payment-processing deduction

We do not subtract our Stripe or other card-processing fee from an otherwise refundable amount. Those processing costs are absorbed by Zhixin China Experiences.

Third-party non-refundable components

Some private third-party tickets can become non-refundable once issued. If your package contains one, we identify it before payment and on your booking page. Where possible, we delay issuing those components until the free-cancellation window has ended.

Bookings made inside 24 hours

If you book within 24 hours of the visit, the normal free-cancellation window has already passed. Any component that must be issued immediately may become non-refundable as soon as it is issued. The checkout page will show the applicable condition.

Partial refunds

If only part of a package is refundable, we refund the eligible component(s) and clearly record the refunded amount. Contact support if your live booking page does not offer self-service cancellation.

How refunds are returned

Refunds are sent back to the original payment method. Your bank or card issuer controls when the credit becomes visible after we process it.

Product-specific rules

If a product page or checkout shows a different cancellation rule, the specific rule shown for that booking takes priority.

Questions? hello@zhixinexperiences.com