Privacy Policy
We collect only the information needed to process, support and improve your travel booking.
What we collect
Depending on the product, this can include your name, email, phone/WhatsApp contact, booking details, payment status and traveler passport information. Payment card details are handled by our payment provider and are not stored by our website.
Passport images
For attractions that require real-name reservation, we may ask you to upload the passport information page for each traveler. Passport files are stored privately, are not exposed through a public URL, and are shared only as needed to fulfill the reservation.
How we use information
We use booking data to reserve products, communicate confirmations and travel documents, provide customer support, process cancellations or refunds, prevent abuse and maintain transaction records.
Suppliers and service providers
We may share the minimum required information with the attraction, transport provider, guide, local operator or other supplier needed to fulfill your booking. We also use infrastructure and payment providers to operate the website securely.
Retention
Our V1 policy is to delete passport image files automatically after the travel date plus a short operational retention period (currently targeted at 7 days), unless a longer period is required to resolve a booking issue or comply with law. Ordinary booking and accounting records may be retained longer.
Security
Private traveler documents are stored in access-controlled storage. Administrative access is restricted and temporary signed links are used when authorized staff need to view a document.
Your choices
You can contact us to ask questions about your data, request correction of inaccurate booking information, or make a privacy request where applicable.
Contact
Email hello@zhixinexperiences.com for privacy or booking-data questions.
Last updated: September 2026. Final retention periods, legal-controller details and cross-border data language must be confirmed before public launch.